We understand the customer and the market
The uniqueness of each of our customers, the special requirements of stock and material management for their unique products, the diversity and complexity of each product supply chain and also the specific socio-economical market environment in which each of our customers operate, are the key for designing our offered services. Our goal is to offer our customers a unique competitive advantage that will support growth and further development. Our starting point therefore, is to understand the unique requirements and the special aspects of supply chain management in order to design and offer services that suit exactly the needs of each of our customers.
We offer complete supply chain management services
Regardless if your needs are customs broking, international freight forwarding, or logistics services, we are in the position to offer to you complete services covering the whole supply chain. This way the benefits can be substantial:
Time saving in finding a business partner – One stop solution
More effective and efficient operations management and increased supply chain adaptability and flexibility
Smoother adjustment and alignment for all stages of a supply chain, avoiding the difficulties deriving from the involvement of too many parties
Remarkably faster reaction speed in any changes imposed by the market environment or in emergency situations
Quicker, better and more reliable communication
Wider opportunities for significant cost cutting due to the easier application of economies of scale
We invest in quality while maintaining low cost
Today, supply chain management contributes to the competitiveness and marketability of each product more than ever before. Every incorrect or late order fulfillment may not only result in just lost sales, but more importantly to a customer possibly lost forever. In a similar fashion, a correct order fulfillment means products readily available quicker than the competitor’s, which can support current and future sales by enhancing the company’s reliability and generally the product brand.
Our companies follow a strict quality policy and a culture of continuous improvement that guarantee a safe and secure environment for all stages of goods handling and correct order fulfillment within the time and cost constraints.
More importantly, for us superior quality doesn’t necessarily mean increased costs. Our unique process design provides a clear competitive advantage which allows us to keep the costs down without compromising the level and quality of our services.
We invest in flexibility, adaptability and innovation
We believe that the success of each supply chain depends heavily on its flexibility and its capability to adapt quickly to the ever changing business environment. In order to offer unique tailored services and maximise the capabilities in designing, controlling and managing our customer’s supply chain, we invest in appropriate infrastructure, equipment and carefully designed processes to allow for flexibility, process diversity, and fast adaptability to any changes imposed by the constantly changing market dynamics, seasonal demand or emergency situations. Furthermore, it’s our priority to apply innovative practices in designing and managing each supply chain not only because we are dedicated to offer specialised and tailored services to suit the needs of each of our customers, but also because we believe that best practice may not necessarily be common practice.
We invest in know-how, experience, specialisation and continuous employee training
Our point of view is that every business success depends mainly on the quality, education and business skills of its employees. The excellent education background, the strong technical orientation and long experience of all of our employees offers us the capability to develop advanced specialised in-house know-how. For this purpose we maintain seperate Engineering, IT, Customer Service and Marketing functions among others.
The smooth combination of our functions gives us the ability to design and implement complete, unique and innovative services covering the whole of the supply chain and also the ability to provide special solutions for special services.
We are a healthy and economically viable organisation
Our promise for service excellence is guaranteed by the fact that we are an economically healthy organisation. All Interdromon Group companies are profitable since the very first year of their operation. We have experienced growth at an extremely fast pace while the financing of our business has been achieved mainly by our own means. It worths mentioning that the larger portion of our profit is being reinvested in the Group to support further growth.
Client testimonials
The best advertisement is of course the feedback from our customers. And this gives us the power to carry on offering superior quality competitive services and become even better. The strongest proof for us is our remarkably high client retention. Moreover, our long term relations with our clients have given us the opportunity to improve our competitive services and tailor them more suitably to our clients needs. Facts show that client retention is over 90%, most of our clients are using the services of more than one company of our Group and most have historically followed us since the establishment of the first company of the Group approximately 30 years ago.
